Terms & Conditions

These terms cover the services UpTown Media Services provides. They are deliberately short and readable. If something is unclear, ask us before you sign up rather than after.

By hiring us or using this site, you agree to what follows.

1. What we do

We manage the online presence of your business: your Google Business Profile, local search signals, social media publishing, your website, and the reporting that goes with it. What is included in your particular plan is what we agreed in writing when you started.

2. Billing and cancellation

• The plan is billed monthly, in advance.
• There is no minimum term and no annual contract.
• You may cancel at any time. Cancellation takes effect at the end of the period you have already paid for. We do not pro-rate refunds for a partial month, and we do not charge a cancellation fee.
• Prices may change with thirty days' written notice, applied to your next billing cycle and never retroactively.
• If an invoice goes unpaid for fifteen days after a reminder, we may pause the work. We will tell you before we do, and nothing gets deleted.

3. What we need from you

The work depends on some cooperation: access to the accounts you want us to manage, photos or material when we ask, and a reply when something needs your decision. If we cannot reach you for an extended period we keep the essentials running, but some work will pause. We will not invent information about your business to fill a gap.

You confirm that anything you give us — photos, logos, copy, claims about your services — is yours to use, and that it is accurate.

4. Ownership

Everything we create or manage for you belongs to you: your Google Business Profile, social accounts, domain, website, content, photos and copy, all registered in your name. We operate as a manager on your accounts, never as the owner.

When our work together ends we remove our access and hand over anything you do not already hold. There is no exit fee and nothing is held hostage.

The exception is our own internal tools, templates, processes and software, which remain ours. You get the output, not the machinery.

5. What we cannot promise

We do not guarantee rankings, positions, traffic volumes, lead counts or revenue. Nobody honestly can: Google, Meta and the other platforms control their own algorithms and change them without notice.

What we do commit to is the work itself — the tasks in your plan, done every month, reported honestly, whether the month was good or bad.

We also will not do anything that violates a platform's policies to produce a short-term result. That includes buying reviews, gating reviews, buying followers or links, keyword stuffing, and creating duplicate listings. If you ask us to, we will decline and explain why.

6. Advertising claims and reviews

You are responsible for the accuracy of what you tell us about your business, including claims about services, licensing, pricing, awards and availability. We will not publish claims we know to be false, and we may ask you to substantiate a claim before it goes live.

This protects you more than it protects us: false advertising claims and fake or gated reviews are enforceable by the Federal Trade Commission, and the penalties are significant.

7. Third-party platforms

Parts of the service depend on platforms we do not control. If Google suspends a profile, Meta restricts an account, or a platform changes what is technically possible, we will work to resolve it — but we are not liable for the platform's decision or for downtime it causes.

8. Confidentiality

We keep what we learn about your business confidential and use it only to do the work. We may mention that you are a client and show public examples of work we did, unless you tell us not to. Tell us and we stop; there is no argument about it.

9. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid us in the three months before the claim arose.

We are not liable for indirect, incidental, special or consequential damages, including lost profits, lost business opportunity, or loss of data, even if we were told such damages were possible.

Nothing here limits liability for fraud, willful misconduct, or anything else that cannot be limited under Colorado law.

10. Indemnification

You agree to cover us against claims arising from material you provided to us, from claims you asked us to publish, or from your use of the service in a way these terms do not allow. We agree to cover you against claims that our own work infringed someone else's intellectual property.

11. Ending the relationship

Either side may end it with notice, at any time, without giving a reason. We may end it immediately if we are asked to do something unlawful or against platform policy, or if invoices go unpaid after reminders. In every case, you keep your accounts and your content.

12. Disputes

If something goes wrong, call us first. Most things get solved in one conversation, and we would rather fix a problem than argue about it.

If that does not work, these terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules, and any dispute will be brought in the state or federal courts located in Denver County, Colorado. Both sides agree to that venue.

13. This website

The content on this site is provided for information. The articles on our blog are general guidance, not advice for your specific situation, and search platforms change often enough that something correct today may be outdated later.

Our name, logo and site design are ours. The photographs used for illustration are licensed from their respective sources.

14. Accessibility

We build toward WCAG 2.1 Level AA and we test with a keyboard and a screen reader. If you hit a barrier on this site, tell us and we will fix it and give you the information you were after by another route in the meantime.

15. The rest

• If any part of these terms is found unenforceable, the rest still applies.
• Not enforcing something once does not mean we give up the right to enforce it later.
• These terms plus what we agreed in writing when you started are the whole agreement between us.
• You may not transfer your agreement to someone else without asking us first.

16. Changes to these terms

If we change them, current clients get written notice at least thirty days before the change applies to them.